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2483 E. Hwy 114
Directions Levelland, TX 79336

  • SALES: (888) 904-6859
  • Service: (888) 776-7471
Info

Frequently Asked Questions


Service Department

I received a recall notice for my vehicle. What do I do?
Recall notices are sent from the manufacturer when a recall is identified, but not necessarily when the repair is available. Please email us at service@smithsouthplains.com so we can check what action should be taken and help you get your recall handled.

How long will it take to service my vehicle? 
Regular oil changes with a tire rotation and multi-point inspection take between 30-45 minutes to complete. Times may vary based on vehicle type and equipment.

My "check engine" light came on. What does it need?
There is more technology operating in today's vehicles than it took to put a human into orbit. The engine light could signify more than 350 different things. Sometimes it's not as simple as "plugging a machine into it" and getting an answer. Go ahead and schedule a time for us to check it out so that we can help get your concern corrected. 


Body Shop

Do you charge for estimates? How long will it take?
No, our estimates are done at no charge. They are done on-site and usually take around 15 minutes to complete. 

My insurance suggested a repair shop, but I would rather use Smith South Plains. Will my insurance still cover the repairs?
Yes! You have the right to use the repair shop of your choice. We will work with your insurance company closely throughout the repairs.

How long will it take to repair my vehicle?
Your repair time will depend on several factors such as extent of damage, availability of parts, and insurance approval. We understand your time is valuable, which is why we make sure to provide realistic time estimates and updates throughout the process. 

Do you provide a warranty on your repairs?
Yes! We offer a limited lifetime warranty on all repairs and services performed by our shop. However, please note: this warranty is null and void in the event the repair is altered, adjusted, or tampered with by any person not authorized by Smith South Plains. 


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